Shipping & Delivery Policy

Thank you for choosing IndiMugs! We are committed to providing you with a seamless and efficient shopping experience. This Shipping & Delivery policy outlines the terms and conditions regarding the shipping and delivery of your orders placed on our website, indimugs.in.

Company Information

IndiMugs is registered under the name HOMESHOP EKART. You can reach us via email at support@indimugs.in.

Shipping Timeline

We strive to process and ship all orders within 1-2 business days. Delivery time may vary depending on the buyer's location, typically ranging from 2 to 6 working days. Please note that the delivery timeframe is an estimate and can be subject to unforeseen circumstances such as extreme weather conditions or other external factors.

Shipping Partners

We work with reliable third-party courier services to ensure safe and timely delivery of your orders. Our shipping partners have been carefully selected based on their track record and commitment to customer satisfaction.

Shipping Charges

Shipping charges are included in the product prices, so there are no additional shipping fees at checkout. Free shipping may be offered for specific promotional periods, as mentioned on our website.

Order Tracking

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through WhatsApp or email notifications, ensuring you stay updated on your order's status.

Delivery Attempts

Our shipping partners will make 1-2 delivery attempts. Sometimes they may not contact you directly, so it is essential for someone to be available at the provided shipping address to receive the parcel.

Incorrect Address

It is essential to provide the correct and complete shipping address during the checkout process. In the event of an incorrect or incomplete address, we cannot be held responsible for any delays or non-delivery of your order. If you realize that you have provided an incorrect address, please contact our customer support team at support@indimugs.in as soon as possible to rectify the issue.

Damaged or Lost Packages

We take utmost care to ensure that your order is packaged securely and protected during transit. In the rare event that your package arrives damaged or is lost during transit, please contact our customer support team at support@indimugs.in. We will investigate the issue and take appropriate action to resolve the matter, which may include providing a replacement or issuing a refund.

International Shipping

Currently, we only offer shipping within India and do not provide international shipping at this time. We apologize for any inconvenience this may cause.

Policy Changes

Please note that this policy is subject to change without prior notice. It is advisable to review this policy periodically to stay updated regarding any modifications. If you have any further questions or concerns, please feel free to contact our customer support team at support@indimugs.in.

Thank you for choosing IndiMugs! We are here to assist you and provide you with the best possible shopping experience.