Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) - IndiMugs
1. What is IndiMugs?
IndiMugs is a brand dedicated to providing unique and exclusive coffee mugs and gifts. We focus on designing products that reflect modern trends and customer preferences, ensuring that every item we offer is one-of-a-kind.
2. What is your registered business name?
We are registered as HOMESHOP EKART and have been operating since 2016.
3. Are you registered in GST?
Yes, we are registered under GST in India.
4. Are your prices on the website inclusive of shipping and tax?
Yes, all prices displayed on our website are inclusive of shipping and tax. You don't need to pay any extra charges. This is part of our commitment to transparency and to enhance your purchasing experience.
5. Is there any extra charge for Cash on Delivery (COD)?
Yes, we charge an additional fee of INR 30-50 for Cash on Delivery orders. This fee is charged by the courier partner for handling the transaction and is reimbursed to us.
6. Do you have a reward system?
Yes, we have a loyalty program that rewards our customers. You can find detailed information about it on a separate page on our website.
7. How do you ensure that the package arrives in good condition?
We use double-layer secure packaging for our products to prevent damage during transit. However, if you receive a damaged package, we will replace it at no cost to you.
8. Why do you offer unique and exclusive products?
Our team works diligently on the design aspect, keeping up with trends and customer preferences. We create unique and exclusive designs that stand out in the market.
9. What kind of products & gifts do you offer?
IndiMugs offers a wide range of coffee mugs suitable for various gifting occasions, including personalized designs, themed mugs, and unique combos with coasters and keychains.
10. Do you deliver outside India?
No, we only operate and deliver within India.
11. Do you offer bulk orders?
Yes, we accept bulk orders and provide separate pricing based on the product and quantity. Please contact us at support@indimugs.in for more information.
12. What is the print quality of your products?
We primarily use eco-friendly inks, ensuring vibrant print quality that lasts.
13. Where do you deliver your products?
IndiMugs delivers its products across India, covering approximately 32,000 pin codes. We use premium courier partners to ensure timely delivery.
14. How can I buy from IndiMugs?
You can place orders online through our website. We do not take orders over the phone or via email. If you encounter any issues while placing an order, feel free to contact with our chatbot available on our website for instant assistance.
15. Do you provide gift wrapping or packaging options?
Yes, we offer a gift wrap option, as well as the option to add a gift box for a nominal charge.
16. Do you provide a Cash on Delivery (COD) option?
Yes, except for personalized orders, we offer Cash on Delivery (COD) as a payment option for all orders within India.
17. What kind of payment options are available?
We offer multiple payment options for smooth and secure transactions, including Net Banking, Wallets, UPI, Credit Cards, and Debit Cards.
18. Can I replace an item?
Yes, for broken, damaged, or wrong products, you can request a replacement, which will take 3-5 days to be re-delivered to the recipient's address.
19. How long does it take for the product to be delivered?
Typically, we process and dispatch products within 1-2 days. Delivery usually takes 2-5 days within India; however, remote areas may take an additional 5-7 days.
20. How do I track my order?
You can track your order using the tracking feature in your account on our website.
21. Can I cancel my order?
Orders with personalized/customized products cannot be canceled once processed. Standard product orders can be canceled if they have not yet been dispatched. Since we process orders quickly, please contact us as soon as possible if you wish to cancel.
22. How long does it take to process my cancellation?
Order cancellations are initiated instantly; however, it may take 4-5 working days for the amount to reflect in your bank account.
23. How can I contact you if I have any doubts?
Our chatbot can assist you 24/7 for instant replies. Whatever your questions, queries, or doubts may be, the bot is ready to answer and assist you to ensure a better experience.
If you have any further questions or need assistance, please feel free to contact us at support@indimugs.in.